Let’s do some straight talk. Your people are important to your organisation. They are the organisation. They interact with each other and with customers. Your people have expertise, knowledge, and work skills. However, to your total dismay you often see their interpersonal skills lacking. People are harsh in their language, tempers flaring, emotions not being managed and treating each other with total disdain. This ineffective behaviour is leaders to direct reports, direct reports to leaders and peers and people talking to customers. Discretionary effort is at an all-time low. Discretionary effort is going the extra mile and doing more than is required. Decision making is blurred, and it is costing you money.
But you say, ‘these are people with excellent expertise, knowledge and work skills’. Sure, they are and that is why you have them. They are great people no doubt.
So here we go: The thing that is lacking is the level emotional intelligence. But let me assure that emotional intelligence is a learnable skill. Emotional intelligence is a set of skills that help us better perceive, understand and manage emotions in ourselves and in others. Collectively they help us make intelligent responses to our emotions. These skills are as important as intellect, experience and background in determining success at work and in life. Emotions influence, both productively and unproductively, our decisions, behaviour and performance. The measurable, learnable skills of emotional intelligence make a significant impact on organizational performance. EQ may be essential to differentiating world-class organizations in an increasingly complex and competitive marketplace.
Invite Africa’s leading speaker and teacher in applied emotional intelligence to your organisation. Good for people good for you!